Ordered 2 of these, one for my children.. and one for my sister as we lost our brother. .pictures are amazing. I ordered them framed. .. came excactly how in the pictures. .. unfortunately my second order ( the frame was broken in transit) but a quick message to customer service and they have re-placed. Customer service is 10/10.. quick responses and we're absolutely brilliant..wish all companys customer service was like this. Can not fault this company one bit.