More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at service@doyobest.com and we’ll make it right!
The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item.
- Item received is different from the description or the product customization information.
- Item received is defective/damaged/broken/does not work properly.
- Incorrect ormismatched size.
- Lost/missing
The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.
- Request for a refund/replacement is after 30 daysof product delivery.
- Pick the wrong size, product, address, custominformation, etc.
- Product damaged by misuse, mishandling, orpoor maintenance.
- Items that have been washed, worn, or soiled anddamaged resulting from the customer's handling.
- Personal Reasons due to personal taste,change of mind, etc.
- Products purchased during a sale or any
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
To file a claim, please send us an email to service@doyobest.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
Refund Time
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Credit/Debit Card: 5-14 business days
Paypal: 3-5 business days (up to 30 days if pay with card)